Return Policy

MarniJo Return Rhapsody: Elevating Your Satisfaction

At MarniJo, we believe that your satisfaction is as precious as the jewelry we offer.    Our return policy is crafted with care, ensuring that your experience with us is nothing short of exceptional.    Before initiating a return, please acquaint yourself with the terms and conditions outlined below.

1.    Symphony of Satisfaction:

If, for any reason, you are not satisfied with your purchase from MarniJo.com, we invite you to return the item within 7 days of receiving it.    We strive to make your return experience as seamless as the beauty of our jewels.

2.    Return Elegance:

To initiate a return, please contact our customer service team at marnijo.com with your order number and reason for return.    Our dedicated team will guide you through the process, ensuring clarity and convenience.

3.    Sparkling Conditions:

Returned items must be in their original condition, unworn, and with all tags and packaging intact.    We reserve the right to refuse returns that do not meet these criteria or appear to be used or damaged.

4.    Return Window:

Please ensure that your return is shipped back to us within 7 days from the date of our customer service team's authorization.    Returns received after this period may be subject to additional processing fees.

5.    Return Shipping Responsibility:

While we strive for perfection, we understand that preferences may vary.    In the rare event that your MarniJo piece doesn't meet expectations, our hassle-free return process ensures that your satisfaction remains our top priority.

6.    Refund Rendezvous:

Once your return is received and inspected, we will process your refund within 7 business days.    Refunds will be issued to the original payment method, and you will be notified via email once the transaction is complete.

7.    Exquisite Exchanges:

Should you wish to exchange your purchase for a different item, please contact our customer service team for guidance.    Exchanges are subject to availability, and additional charges may apply.

8.    Custom Creations Clarification:

Please note that custom-made or engraved items are non-refundable and non-exchangeable unless they arrive damaged or defective.

9.    Return Communication:

For any queries or clarifications regarding our return policy, feel free to reach out to our dedicated customer service team.    We value your satisfaction and are here to make your MarniJo experience extraordinary.

May your journey with MarniJo always be adorned with satisfaction and the brilliance of our exceptional creations.